Digitec Galaxus is the largest Swiss online marketplace with over 5 million active customers. The marketplace opened to third-party sellers in 2019 and offers enormous potential for e-commerce businesses looking to reach Swiss consumers. With a catalog of over 6 million products spanning electronics to household goods, Galaxus is the go-to destination for Swiss online shoppers.
Requirements
To sell on Digitec Galaxus, you need: a company registered in Switzerland or the EEA (AG, GmbH or sole proprietorship with Handelsregister entry), a merchandise management system with API capability, the ability to deliver to Switzerland, and German-language customer service. Applications are submitted through the Galaxus Partner Portal, where your product range and logistics capabilities are evaluated.
Technical Integration
Galaxus provides a REST API for synchronizing product data, inventory levels and orders. Alternatively, merchants can connect through established middleware solutions like ChannelEngine or Tradebyte. The technical connection must be tested and approved by Galaxus before going live. API documentation is provided in English and German.
Fee Model
Digitec Galaxus charges sales commissions between 8% and 16% depending on category. There is no monthly base fee, so you only pay on successful sales. Payouts are made weekly after delivery confirmation, providing good cash flow for sellers. Electronics categories tend to have lower commission rates, while fashion and lifestyle carry higher rates. Returns are the merchant's responsibility, making a clear returns policy essential.
Product Data Requirements
Galaxus has strict product data requirements: complete technical specifications, high-resolution images (minimum 1500x1500px), and German and French descriptions. The Galaxus product catalog is based on a master data system where you attach your offers to existing product entries. New products must go through an application process to be added to the catalog. Product data quality directly impacts your visibility and conversion rate on the platform.
Logistics and Shipping
Galaxus customers expect fast delivery within 1-3 days. Swiss Post (PostPac Priority) and Planzer are the preferred shipping partners. Merchants can also use Galaxus's own fulfillment service, where goods are stored in the Galaxus warehouse and shipped from there. This significantly improves delivery times and customer experience, though it comes with additional storage fees.
Success Strategies
Competitive pricing is crucial since Galaxus prominently displays price comparisons. Complete product data, excellent customer service and a low return rate improve your merchant rating. Take advantage of Galaxus advertising options for increased visibility. Zunapro supports the entire Galaxus integration from application through technical setup to ongoing optimization of your marketplace business.
