Turkish Shipping Contracts 2026 — Quick Read
Turkey is one of the largest single-market e-commerce countries in EMEA, projected to clear 2.4B+ parcels in 2026 across a seven-carrier last-mile (Aras, Yurtiçi, MNG, Sürat, PTT, HepsiJET, Trendyol Express). Public rate cards are routinely 30-45% above the price serious sellers actually pay. Volume — measured in monthly chargeable desi, not parcels — is the single largest discount lever. Marketplace-owned carriers (HepsiJET, Trendyol Express) operate captive last-miles, while the four independent national carriers compete fiercely on contract pricing. With e-İrsaliye mandatory in 2026, TÜFE-indexed annual rate hikes, and tightened COD remittance rules, every active seller should re-bid their carrier portfolio at least annually — and route every order through a rate-shopping engine.
The 2026 Turkish Shipping Landscape at a Glance
Few European markets have a carrier mix as fragmented as Turkey's. Three "old guard" national carriers (Aras, Yurtiçi, MNG), one state operator (PTT), one challenger (Sürat), and two marketplace-captive carriers (HepsiJET, Trendyol Express) all compete for the same B2C e-commerce parcel. The card-stack below summarises the seven platforms covered in this guide — keep it nearby as you read each deep-dive section.
Aras Kargo — The B2C E-Commerce Workhorse
Founded 1979 · ~900 branches · Owned by Austrian Post AG (Österreichische Post)
Yurtiçi Kargo — Heritage National Carrier
Founded 1982 · ~1,000 branches · Part of the Arıkanlı Holding
MNG Kargo — Turkuaz Group's Logistics Arm
Founded 1989 · ~850 branches · Turkuaz Group, integrated with MNG Airlines
Sürat Kargo — Aggressive Mid-Market Challenger
Founded 1990 · ~700 branches · Privately held, fast-growing in marketplace logistics
PTT Kargo — State Operator, Widest Rural Reach
Founded 1840 (post), kargo 2006 · ~4,000 PTT branches · State-owned
HepsiJET — Hepsiburada's Captive Last-Mile
Launched 2017 · Hepsiburada-owned · HepsiJET XL for outsize parcels, HepsiJET for Business B2B
Trendyol Express — Trendyol's Captive Last-Mile
Launched 2019 · Trendyol-owned · TEX (Trendyol Express) handles ≥80% of Trendyol parcels
Ready to consolidate all 7 Turkish carriers?
Connect Aras, Yurtiçi, MNG, Sürat, PTT, HepsiJET and Trendyol Express to a single Zunapro fulfillment panel. Rate-shop every order, surface contract leakage, and renegotiate from data — not gut feel.
1. Aras Kargo — The B2C E-Commerce Workhorse
Aras at a Glance
Aras Kargo is, for most B2C e-commerce sellers, the default last-mile carrier in Turkey. Founded in 1979 in İstanbul and acquired by Austrian Post AG (Österreichische Post) in 2013 (full take-private buyout 2020), Aras operates roughly 900 branches and 35+ regional hubs across all 81 provinces. Independent estimates place Aras at around 24% of the Turkish parcel market in 2026, with a strong position in e-commerce SMEs and marketplace-fulfilled orders.
Aras's commercial product is built around the marketplace seller: easy API integration (Aras Cargo Web Service), bulk waybill creation, integrated COD and flexible rate-card negotiation at SME volumes.
Aras Rate Card & 2026 Discount Bands
Aras publishes a category-agnostic desi-based rate card; e-commerce sellers negotiate against it via the Aras Corporate Sales (Kurumsal Satış) team. Typical 2026 discount bands look as follows:
The Aras API — Why Integration Matters in Contract Terms
Aras's API capability is a real negotiation lever. Sellers committing to API-only waybill generation (no manual barcode printing at the branch) often unlock an additional 3-5% discount because Aras saves the branch labour cost. Insist that this concession is written explicitly into the master agreement — not given as a verbal handshake — and that it survives any future API version migration.
COD Handling and Remittance
Aras's standard kapıda ödeme (cash-on-delivery) fee in 2026 sits at 1.2-2.0% of collected value with a TL 8-12 per-parcel floor. The standard remittance window from delivery to seller IBAN is five business days. Negotiable items: (a) lowering the percentage to 0.8-1.2% at 3,000+ monthly COD parcels, (b) tightening the remittance window to T+3 business days, (c) explicit liability for unrecovered COD cash in case of carrier error.
💡 Read the full Aras Kargo integration guide
Deep-dive into the Aras Cargo Web Service API, COD remittance workflows, multi-tenant rate-card storage and the 10-minute Zunapro connection flow.
2. Yurtiçi Kargo — Heritage National Carrier
Yurtiçi at a Glance
Yurtiçi Kargo was founded in 1982 and is the original carrier brand for many Turkish merchants. Part of the Arıkanlı Holding, Yurtiçi operates roughly 1,000 branches nationwide — one of the largest physical footprints in the country — and processes an estimated 22% share of national parcels. Yurtiçi has historically led the heavy-parcel and B2B segments and competes head-to-head with Aras on e-commerce.
YK Express and the Premium Tier
Yurtiçi's premium next-day service, YK Express, targets the marketplace fast-delivery slot. Sellers committing to YK Express on a percentage of volume can unlock blended-rate concessions on standard service, though the YK Express tariff itself rarely moves more than 5-8% off the public rate card.
Yurtiçi Rate Card & 2026 Discount Bands
Yurtiçi Negotiation Levers
Three Yurtiçi-specific levers matter in 2026:
- Volume floor commitment — Yurtiçi accepts lower volume floors than Aras in exchange for slightly tighter pricing. Useful for seasonal sellers (e.g. school-season, Black Friday peaks) who can commit to baseline volume.
- Heavy-parcel premium — for SKUs above 15 desi, Yurtiçi has historically offered better per-desi pricing than Aras. Negotiate a specific "heavy parcel" rate card alongside the standard tariff.
- Multi-pickup discount — sellers with multiple warehouses can negotiate a single contract across all pickup points; Yurtiçi's branch density makes this operationally cleaner than competitors.
📦 Read the full Yurtiçi integration guide
Yurtiçi Kargo API setup, YK Express slot integration, COD remittance workflows and the multi-pickup negotiation playbook for 2026.
3. MNG Kargo — Turkuaz Group's Logistics Arm
Air-Cargo Heritage Meets Last-Mile
MNG Kargo was founded in 1989 as the ground-leg arm of the Turkuaz Group, which also owns MNG Airlines. MNG is the only major Turkish carrier with proprietary air-cargo lift — inter-city parcels can be flown rather than line-hauled by truck during peak periods. By 2026 MNG operates roughly 850 branches and processes about 14% of national parcels.
Where MNG Wins Contracts
- Peak-period reliability — Black Friday and Q4 peaks; MNG's air capacity insulates against truck-network congestion that hits Aras and Yurtiçi.
- Long-distance lanes — İstanbul → Diyarbakır, Trabzon → İzmir and similar long-haul lanes are often cheapest with MNG due to integrated air capacity.
- B2B + B2C hybrid sellers — MNG's B2B heritage means flexible pickup windows for wholesale-style sellers.
MNG 2026 Discount Bands
✈️ Read the full MNG Kargo integration guide
MNG API and bulk waybill flow, MNG Air integration, long-haul lane negotiation and the cross-marketplace fulfillment template.
4. Sürat Kargo — The Aggressive Mid-Market Challenger
The "Marketplace-Friendly" Carrier
Sürat Kargo was founded in 1990 and has, over the past five years, repositioned as the carrier-of-choice for marketplace sellers under-served by the top three. With approximately 700 branches and ~10% share, Sürat is the smallest of the four independent national carriers but the most price-aggressive at the SME tier — willing to discount sharply to win volume from Trendyol and Hepsiburada sellers shopping a primary carrier outside the captive options.
Sürat's Strategic Plays in 2026
- Pricing aggression at low volumes — Sürat will offer 15-20% discounts at 500 monthly desi where Aras/Yurtiçi cap entry-tier discounts at 8-12%.
- SLA elasticity — Sürat is more open to relaxed delivery windows in exchange for further price concessions, useful for low-margin SKUs where T+2 vs T+3 doesn't move customer satisfaction.
- Marketplace partnerships — Sürat has integration agreements with N11, GittiGidiyor (legacy archive), Hepsiburada Marketplace and Trendyol — making it a clean cross-channel default for omnichannel sellers.
Sürat 2026 Discount Bands
Negotiation tip: Use Sürat as the "competitive quote" benchmark when negotiating Aras or Yurtiçi renewal. Aras and Yurtiçi commercial teams know Sürat undercuts on price and will often match within 2-3 percentage points to retain volume. See contract negotiation playbook →
⚡ Read the full Sürat Kargo integration guide
Sürat Kargo API, marketplace cross-channel setup, COD remittance terms and the price-benchmark playbook for renegotiating Aras / Yurtiçi.
5. PTT Kargo — State Operator, Widest Rural Reach
From 1840 Postal Monopoly to E-Commerce Carrier
PTT (Posta ve Telgraf Teşkilatı) traces its roots to 1840; PTT Kargo launched as a parcel brand in 2006. The state operator runs roughly 4,000 branches — more physical pickup points than any private carrier — including post offices in towns and villages below 1,000 population where Aras and Yurtiçi have no presence.
Why PTT Matters Despite Its Smaller E-Com Share
PTT holds about 8% of total parcel volume but a disproportionately high share of rural and remote province deliveries. For sellers shipping to eastern Anatolia (Hakkari, Şırnak, Ağrı, Iğdır), south-east border provinces, and rural villages anywhere in the country, PTT is often the only economically viable option and frequently the only carrier with a delivery branch in the destination locality.
PTT's Tariff Structure
PTT's tariff is set semi-publicly (a state operator with limited commercial discretion). Discount bands are narrower than private carriers and the negotiation focus shifts to:
- Bulk-prepaid pricing for predictable volumes
- Multi-month commitments in exchange for fixed rates that insulate from TÜFE pass-through
- Special-zone pricing for rural villages where the seller absorbs the premium without passing it to the end customer
PTT 2026 Discount Bands
📮 Read the full PTT Kargo integration guide
PTT KargoMat lockers, rural-province coverage, state-tariff negotiation procedure and the cross-carrier routing rules that automatically promote PTT for low-volume rural lanes.
6. HepsiJET — Hepsiburada's Captive Last-Mile
From In-House Delivery to Open-Platform Pilot
HepsiJET launched in 2017 as Hepsiburada's in-house last-mile arm. By 2026 it operates a nationwide network handling the vast majority of HepsiLojistik outbound parcels, with an estimated 10% share of total e-commerce last-mile volume.
HepsiJET XL and HepsiJET for Business
Since 2023, HepsiJET has piloted external services:
- HepsiJET XL — outsize / heavy parcel service, marketed to electronics and furniture B2C sellers
- HepsiJET for Business — limited B2B service for selected partners with predictable lane density (typically 5,000+ monthly parcels)
Pricing is closed to public disclosure and is bilateral. For most independent sellers, HepsiJET access remains tied to Hepsiburada channel volume — the negotiation is effectively about commission bundling rather than standalone carrier pricing.
How to Maximise HepsiJET Within Hepsiburada
- Opt into HepsiLojistik (FBA-equivalent) at the channel-tier you qualify for — HepsiJET delivery is bundled in
- Insist on lane-level visibility in your monthly performance report — HepsiJET's SLA in İstanbul/Ankara is materially better than its tail provinces
- Track the implicit cost — HepsiLojistik's bundled fee is effectively a hidden carrier rate; benchmark against an independent Aras/Yurtiçi quote to make sure you're not overpaying
🟠 Read the full HepsiJET / HepsiLojistik guide
HepsiLojistik onboarding, HepsiJET lane SLAs, bundled-fee transparency tactics and the cross-marketplace cost-per-parcel comparison framework.
7. Trendyol Express (TEX) — Trendyol's Captive Last-Mile
The Largest Captive Last-Mile by Volume
Trendyol Express (TEX) launched in 2019 and, by 2026, handles an estimated 80%+ of all Trendyol parcels — the largest captive last-mile by raw volume in the Turkish market. Outside of Trendyol's seller ecosystem, TEX is essentially closed: it does not sell carrier services to non-Trendyol sellers in 2026.
What TEX Means for Sellers
For a Trendyol seller, you do not "choose" TEX — Trendyol routes the order automatically based on lane and SLA. The negotiation surface is the Trendyol marketplace commission bundle itself: shipping is one component of the per-order economic model. Practically:
- You cannot opt out of TEX on standard Trendyol orders
- Trendyol Flash Delivery (1-3h slots in major cities) is TEX-only
- You can ship outside TEX only for Trendyol "Mağazadan Gönderim" (seller-self-ship) categories
Multi-Channel Strategy Implication
Because TEX is captive and HepsiJET is semi-captive, the only carrier portfolio you can really shape is your independent shipping stack for own-shop, N11, GittiGidiyor archive, Çiçeksepeti and Pazarama orders. Aras, Yurtiçi, MNG, Sürat and PTT compete for that share. Zunapro's rate-shopping engine treats Trendyol and Hepsiburada lanes as "carrier-fixed" while applying full optimisation to the other channels.
🟢 Read the full Trendyol Express / TEX guide
TEX routing rules, Mağazadan Gönderim opt-out scenarios, Flash Delivery eligibility and how to benchmark TEX's implicit per-parcel cost vs. an open-market Aras/Yurtiçi quote.
2026 Volume Discount Comparison — All Seven Carriers
The single most useful artefact for shaping your carrier portfolio is a side-by-side discount band view. The table below summarises 2026 discount bands by carrier and volume tier, plus the structural notes that matter when you sit down to negotiate.
| Carrier | Entry Tier | Volume Tier | Enterprise Tier | Structural Note |
|---|---|---|---|---|
| Aras Kargo | 8% – 15% | 15% – 28% | 28% – 42% | Best E-com SME experience · API integration discount available |
| Yurtiçi Kargo | 7% – 14% | 14% – 26% | 26% – 40% | Strong on heavy parcels + multi-pickup setups |
| MNG Kargo | 6% – 13% | 13% – 24% | 24% – 38% | Air-lift for long-haul lanes; peak-season reliability |
| Sürat Kargo | 10% – 18% | 18% – 30% | 30% – 42% | Most aggressive entry-tier; useful as competitive benchmark |
| PTT Kargo | 3% – 8% | 8% – 15% | 15% – 22% | State tariff; widest rural / village coverage |
| HepsiJET | Bundled inside Hepsiburada commission — opaque standalone rate | Captive to Hepsiburada channel | ||
| Trendyol Express | Bundled inside Trendyol commission — opaque standalone rate | Captive to Trendyol channel | ||
Reading the table: Aras and Sürat are the most discount-flexible at low volumes; Yurtiçi is the workhorse at SME-and-up; MNG is the long-haul / peak-period insurance; PTT is the rural-coverage layer; HepsiJET and Trendyol Express are not really "negotiable" in the conventional sense — they are bundled into marketplace commission economics. A typical 2026 portfolio: Aras as anchor (70-80% of volume) → Yurtiçi or Sürat as secondary (15-25%) → PTT as rural-only fallback (5-10%).
Critical Contract Clauses for Turkish Shipping Agreements 2026
1. Delivery SLA by Zone
Every Turkish corporate shipping contract must contain explicit, zone-tiered delivery SLAs. The standard 2026 framework looks like:
- Zone 1 (İstanbul intra-city, Ankara intra-city, İzmir intra-city): T+1 working day
- Zone 2 (Marmara, Aegean, Central Anatolia inter-province): T+2 working days
- Zone 3 (Eastern Anatolia, Black Sea remote, South-east): T+3 working days
- Zone 4 (Villages, sub-1,000-population towns): T+4 working days
Insist on a per-zone SLA percentage commitment (e.g. 95% of Zone 1 parcels delivered on-time) with measurable breach consequences (e.g. waybill credit for >5% breach in a calendar month).
2. Liability Cap and Claim Window
The Turkish Commercial Code (Türk Ticaret Kanunu) sets a default carrier liability cap that is typically too low for e-commerce SKUs (the per-parcel statutory cap can be a small fraction of typical electronics value). Negotiate a per-parcel liability cap of at least TL 5,000 for general SKUs and up to TL 25,000 for premium categories. The claim window for loss / damage should be at least 10 calendar days from delivery (or expected delivery), with a clear escalation matrix.
3. Annual Rate-Increase Ceiling
Turkey's high inflation environment means carriers push annual rate increases aggressively. Without a contractual ceiling, sellers face 30-50% YoY rate hikes. Insist on language tying annual increases to TÜFE (Tüketici Fiyat Endeksi — Consumer Price Index) with an explicit delta cap, e.g. "annual rate increase shall not exceed TÜFE + 5 percentage points, measured on the December-to-December year-on-year basis published by TÜİK".
4. Volume Floor and Breach Consequences
Carriers will ask for a volume floor (minimum monthly desi commitment) in exchange for tier-3 discounts. The clause must specify:
- Measurement basis — chargeable desi vs. parcel count vs. revenue
- Measurement window — calendar month vs. rolling 30-day; calendar month is industry standard
- Breach consequence — typically a retroactive partial loss of discount, not termination; insist this is clearly capped
- Grace period — at least one tolerated month per rolling 12 months
5. COD Remittance Window and Liability
The cash-on-delivery clause is consistently under-negotiated. Insist on:
- Remittance window: T+3 to T+5 business days maximum from delivery to seller IBAN
- COD-failure return shipping: same cost as outbound, no premium
- Liability for cash loss: carrier bears 100% for cash collected but not remitted (clear KYC of delivery agent)
- Statement reconciliation: daily COD remittance statement with parcel-level breakdown
6. IT Integration SLA
If you are integrating via API (you should be), the contract must include:
- API uptime guarantee — 99.5% minimum, measured monthly
- Downtime credit — waybill fee credits for downtime above the threshold
- Migration notice — at least 90 days notice before any breaking API change
- Test environment — sandbox / pre-prod access for integration testing
7. Termination and Dispute Resolution
Standard 2026 terms: 12-month initial term with auto-renewal, termination notice 60-90 days, dispute resolution via İstanbul Commercial Courts (İstanbul Asliye Ticaret Mahkemeleri) with optional Turkish Arbitration Institution (ISTAC) arbitration for disputes above TL 500K. Avoid clauses that lock you in beyond 12 months without an off-ramp for service-level breach.
Clause discipline matters in 2026. The seven clauses above account for ~90% of typical contract disputes between Turkish e-commerce sellers and carriers. Zunapro maintains a contract-clause library and surfaces missing-clause warnings when you upload a draft for review. See contract review tool →
Step-by-Step Negotiation Playbook 2026
Phase 1 — Data Preparation (Weeks 1-2)
You cannot negotiate a strong carrier contract without clean data. Before any carrier conversation:
- Pull 12 months of historical shipments — parcel count, chargeable desi, destination province, COD share, claim count
- Build a desi distribution histogram — % of parcels at 0-3, 3-7, 7-15, 15+ desi bands
- Build a destination heatmap — top-10 destination provinces by volume
- Compute current effective cost per desi — total spend ÷ total chargeable desi
- Project the next 12 months — with seasonality (Q4, Ramadan, school season)
Phase 2 — Multi-Carrier RFP (Weeks 3-5)
Issue a structured RFP to at least four carriers (typical anchor: Aras + Yurtiçi + Sürat + MNG). The RFP package contains:
- Company introduction — trade registry, tax certificate, marketplace mix
- Shipping data pack — the histogram, heatmap and effective cost from Phase 1
- Volume projection — monthly desi forecast, seasonality calendar
- SLA requirements — zone-tiered delivery, COD remittance, claim handling
- IT integration spec — API capability, ERP / marketplace plugins required
- Response deadline — 2 weeks; expect 3-4 weeks for tier-3 carrier sign-off
Phase 3 — Quote Comparison and Counter-Offer (Weeks 6-8)
Normalise all carrier quotes to a single comparable currency: effective TL per chargeable desi at your projected volume, with COD costs separately broken out. Use Sürat (typically lowest) as the price-floor benchmark; counter-offer Aras and Yurtiçi to match within 2-3% if you prefer their network quality.
Phase 4 — Final Contract Negotiation (Weeks 9-10)
The final clause-level negotiation. Walk through the seven clauses in the previous section line by line. Use a written term-sheet, never a phone handshake. Final document should be in Turkish for legal enforceability, with an English translation appended for internal stakeholder review.
Phase 5 — Integration and Pilot (Weeks 11-12)
Go live on a low-volume subset first (e.g. 10% of weekly orders for two weeks). Measure: actual cost vs. quoted rate, on-time delivery vs. SLA, COD remittance timing, claim rate. Resolve any discrepancies before scaling to 100% of routed volume.
Rate-Shopping & Multi-Carrier Routing in 2026
Why Static Carrier Assignment Costs Money
A static "ship everything with Aras" policy leaves 8-15% of shipping spend on the table for a typical multi-marketplace seller. Real-world parcels vary in destination, desi, COD share and SLA requirement — and the cheapest carrier for an İstanbul → Ankara 2-desi parcel is rarely the cheapest carrier for an İstanbul → Hakkari 12-desi COD parcel.
What a Modern Rate-Shopping Engine Does
For every order, the engine evaluates:
- Eligible carriers given the destination postcode and SLA promise
- Each carrier's contract rate at the current monthly volume tier
- COD applicability and COD fee per carrier
- Real-time carrier API health (no routing to a carrier that just OOM'd its waybill endpoint)
- Channel-specific routing rules (Trendyol → TEX, Hepsiburada → HepsiJET when applicable)
It then picks the optimal carrier per order, generates the waybill, and surfaces the routing decision to the warehouse pick-pack screen.
The Margin Lift in Practice
Sellers running 5,000+ monthly parcels typically see 7-12% reduction in total shipping spend within the first three months of switching from static carrier assignment to rate-shopping. The gains compound: the rate-shopping data feed becomes the input for the next annual contract renegotiation, which unlocks a further 5-8% reduction at the carrier-tier level.
🎯 Zunapro Rate-Shopping Engine
Every order routed to the cheapest eligible carrier in real time. Contract rate cards, volume tiers, COD fees, zone SLAs — all stored as pricing rules. Average customer saves 7-12% on shipping in the first quarter.
Compliance: e-İrsaliye, e-Fatura & Carrier Data Flow 2026
e-Fatura — The Foundation
Turkey's e-Fatura (electronic invoice) regime is administered by the Revenue Administration (Gelir İdaresi Başkanlığı — GİB) via the GİB e-Belge portal. From 2026, e-Fatura is mandatory for the vast majority of B2B and high-volume B2C transactions. Marketplace orders feeding into a corporate shipping contract must trigger an e-Fatura within the regulatory window.
e-İrsaliye — The 2026 Step-Up
e-İrsaliye (electronic waybill) is mandatory across the entire B2B and high-volume B2C corridor in 2026. Every marketplace order shipping under a corporate contract must produce:
- An e-Fatura for the goods invoice
- An e-İrsaliye for the transport / delivery document
- A carrier waybill (taşıma senedi) from the carrier's API, linked back to the e-İrsaliye via a structured reference field
Carrier Data Flow Diagram (Conceptual)
- Order ingested from Trendyol / Hepsiburada / N11 / own-shop
- e-Fatura issued to GİB e-Belge with structured UBL-TR XML
- e-İrsaliye issued to GİB e-Belge, referencing the e-Fatura UUID
- Carrier waybill created via API (Aras / Yurtiçi / etc.) with the e-İrsaliye reference embedded
- Parcel picked, packed and dispatched with the carrier waybill barcode
- Delivery confirmation from carrier API back into Zunapro
- COD remittance reconciled against the original e-Fatura
Why This Matters for Contract Design
Carriers must commit, in the contract, to API support for the e-İrsaliye reference field. Some legacy carrier APIs lacked the field until 2026; sellers were forced to issue duplicate manual reconciliation reports. Insist on explicit API-level support and a documented field mapping as a contract appendix.
Zunapro auto-issues e-Fatura + e-İrsaliye on order receipt, maps the carrier waybill ID into the GİB e-Belge feed, and reconciles COD remittance against the original e-Fatura — keeping the audit trail intact for any GİB inspection. See e-Belge integration →
How to Set Up Your 2026 Shipping Portfolio — Step-by-Step
1. Audit Your Current Spend (Week 1)
- Pull 12 months of historical shipping invoices
- Compute effective cost per desi by carrier and by month
- Identify lanes where you are paying more than 1.3× the lane median
2. Map Your Volume to Carrier Sweet Spots (Week 2)
- High-volume urban lanes → Aras / Yurtiçi anchor
- Long-haul / peak-period → MNG secondary
- Aggressive price benchmarking → Sürat in the mix
- Rural / village destinations → PTT fallback
- Trendyol channel parcels → TEX captive
- Hepsiburada channel parcels → HepsiJET captive / HepsiLojistik
3. Run a Multi-Carrier RFP (Weeks 3-5)
Use the structured RFP template from the Negotiation Playbook section. Issue to 4 carriers minimum.
4. Negotiate Clause-by-Clause (Weeks 6-8)
Walk through the seven critical clauses: SLA, liability cap, TÜFE-indexed rate cap, volume floor, COD terms, IT SLA, termination. Always finalise in Turkish for enforceability.
5. Integrate via Zunapro (10-Minute Connection)
- Sign in to Zunapro and open the Turkey Fulfillment module
- Connect each carrier — paste API credentials into the Aras, Yurtiçi, MNG, Sürat, PTT, HepsiJET and Trendyol Express tiles
- Upload contract rate cards — Zunapro stores per-carrier per-zone pricing as structured rules
- Configure routing logic — anchor carrier, secondary, rural fallback, channel-captive overrides
- Enable e-Fatura + e-İrsaliye — single toggle each
- Go live — first rate-shopped order routes in under a minute
Centralise all 7 Turkish carriers in one panel
Aras + Yurtiçi + MNG + Sürat + PTT + HepsiJET + Trendyol Express — one rate-shopping engine, one contract repository, e-Fatura + e-İrsaliye baked in. 10-minute integration, real-time waybill creation, automatic carrier failover.
Connect Turkish Carriers →Turkish Shipping Agreements FAQ 2026
How much volume do I need before a Turkish carrier offers a corporate shipping contract in 2026?
Most Turkish carriers (Aras, Yurtiçi, MNG, Sürat) open a formal corporate contract dialogue at roughly 500-1,000 monthly desi in 2026, though smaller volumes can negotiate framework agreements at standard rate cards.
At 3,000-5,000 monthly desi, sellers unlock the first real volume tier — typically 15-25% off the public rate card. Above 10,000 monthly desi, custom commercial terms with dedicated account managers and IT integration become standard.
What discount can I realistically expect from Aras, Yurtiçi or MNG in 2026?
In 2026, typical Turkish carrier discount bands look like this: 500-2,000 monthly desi → 8-15% off rate card; 2,000-5,000 desi → 15-25%; 5,000-15,000 desi → 25-35%; 15,000+ desi → 35-45% and bespoke per-desi pricing.
Marketplace-owned carriers (HepsiJET, Trendyol Express) typically bundle their carrier rate inside the marketplace commission and offer little to negotiate as a standalone seller.
Is the desi-based or kilogram-based tariff better for e-commerce in 2026?
Almost every Turkish carrier uses the desi metric (volumetric weight, length × width × height in cm / 3,000) for e-commerce shipments in 2026. The chargeable weight is max(desi, actual kg).
For light and bulky SKUs (apparel, kitchenware, toys) desi-based pricing favours the carrier; for dense SKUs (electronics, small appliances) actual kg wins. Always negotiate explicit caps on the chargeable-weight formula and ensure the dim-divisor stays at 3,000 — some carriers attempt to introduce a 4,000 divisor for premium service tiers.
Are HepsiJET and Trendyol Express open to outside sellers in 2026?
HepsiJET and Trendyol Express are primarily captive last-mile carriers for their parent marketplaces (Hepsiburada and Trendyol). HepsiJET opened a limited third-party service (HepsiJET XL and HepsiJET for Business) in 2023, available to selected B2B partners with predictable lane density.
Trendyol Express remains essentially closed to non-Trendyol sellers. For omnichannel sellers, the practical 2026 stack is Aras or Yurtiçi as the cross-channel default, with HepsiJET / Trendyol Express baked into the per-marketplace flow.
What SLA clauses absolutely must be in a Turkish corporate shipping contract?
At minimum: (1) explicit delivery SLA by zone (e.g. T+1 for İstanbul-İstanbul, T+2 for İstanbul-Anatolia, T+3 for eastern provinces); (2) loss / damage liability cap and claim window — Turkish carriers default to a low statutory cap; negotiate a per-parcel cap of at least TL 5,000.
(3) return-shipment pricing parity; (4) annual rate-increase ceiling tied to TÜFE + delta; (5) volume floor commitments and breach consequences; (6) IT integration uptime SLA; (7) COD remittance window — five business days is industry standard.
Can I negotiate cash-on-delivery (kapıda ödeme) fees separately?
Yes — and you should. COD remains heavily used in Turkish e-commerce (≈15-20% of B2C parcels in 2026 depending on category). Standard COD fees range from 1.0% to 2.5% of collected value, with a per-parcel floor.
At negotiable volumes (3,000+ monthly COD parcels), expect 0.6-1.2% with a floor of TL 8-12. Always negotiate the remittance window (industry standard: 5 business days; insist on 3), the COD-failure return shipping fee, and explicit liability for non-delivery cash losses.
How are volume discounts measured — by parcel, by desi or by revenue?
Turkish carriers typically measure volume by monthly chargeable desi (max of volumetric and actual kg), not by parcel count or revenue. This matters because a 5-desi parcel and a 50-desi parcel count very differently against the same volume tier.
Some carriers also use a hybrid: parcel count for the courier-handling tier and desi for the line-haul tier. Always insist on explicit, written volume-tier definitions in the master agreement and tie them to the calendar month, not a rolling 30-day window.
What is the typical 2026 e-commerce shipping cost per parcel in Turkey?
For B2C e-commerce in 2026, an average up-to-3-desi parcel within domestic Turkey costs roughly TL 55-85 on a standard rate card (no volume discount), and TL 35-55 after a typical 25-30% corporate discount.
Marketplace-bundled rates (Trendyol Express via Trendyol, HepsiJET via Hepsiburada) often appear at TL 25-40 because the carrier rate is partially subsidised through commission. Cross-city heavy parcels (above 10 desi) can run TL 120-180 on contract pricing.
Should I use a single carrier or multi-carrier for my marketplace shop?
Multi-carrier is the 2026 consensus for any seller above ~2,000 monthly parcels. The pragmatic stack is one anchor carrier (Aras or Yurtiçi) for ≥70% of volume to secure tier-discount leverage, a secondary carrier (MNG or Sürat) for back-up and zone-specific routing, plus marketplace-native carriers (Trendyol Express, HepsiJET) where they are mandatory or financially preferred.
Single-carrier strategies break in two scenarios: (a) carrier downtime / strike events; (b) when one carrier underperforms in specific zones (e.g. PTT for rural eastern provinces).
How often should I renegotiate my shipping contract in 2026?
Annually at minimum, with a mid-year review trigger if monthly desi volume drifts more than ±25% from the contract baseline. Turkish carriers typically push annual rate increases between November and February to align with TÜFE updates, so the optimal seller-side negotiation window is September-October — before the carrier has set its internal 2027 commercial targets.
Sellers using Zunapro's shipping-cost analytics module can produce a carrier-level performance report (cost per desi, on-time delivery rate, claim rate) that becomes the renegotiation anchor.
What documents and data do carriers ask for during a corporate contract bid?
Typical 2026 RFP package: (a) trade registry gazette and tax certificate; (b) 6-12 months of historical shipping data (desi distribution, parcel count by destination province, average parcel value); (c) projected next-12-month volumes by month; (d) SKU mix and packaging dimensions (for volumetric-divisor negotiation).
(e) marketplace mix (Trendyol, Hepsiburada, N11, own-shop); (f) COD share; (g) return rate; (h) IT integration requirements (API, ERP, marketplace plugins). The cleaner the data, the better the discount; sellers with messy data leave 5-10% of potential discount on the table.
Does Zunapro integrate with Turkish carriers' APIs and contract terms?
Yes. Zunapro integrates natively with Aras, Yurtiçi, MNG, Sürat, PTT, HepsiJET and Trendyol Express APIs. Your negotiated contract rate card, volume tiers, COD fees and zone-based SLAs are stored as carrier-pricing rules, and the platform automatically picks the cheapest eligible carrier per order (rate-shopping).
The shipping analytics dashboard surfaces cost per desi by carrier, on-time delivery percentage and claim rate — the three numbers your account manager needs at the renegotiation table.
What is the difference between a master shipping agreement and a per-shipment waybill in Turkey?
The master shipping agreement (çerçeve sözleşmesi) is the umbrella commercial contract — pricing, SLAs, volume commitments, liability caps, payment terms, term and termination. The per-shipment waybill (irsaliye/taşıma senedi) is the parcel-level transport document evidencing the carriage contract for each shipment.
In Turkish law, the master agreement prevails on commercial terms while the waybill governs the specific carriage. Sellers should always insist that waybill terms cannot override the master agreement — many carrier waybills contain low liability caps that would otherwise apply unless explicitly disclaimed in the master.
How does the 2026 e-Fatura / e-İrsaliye regime interact with shipping contracts?
From 2026, e-İrsaliye (electronic waybill) is mandatory for the vast majority of Turkish B2B and high-volume B2C shipments, integrated with the Revenue Administration (Gelir İdaresi Başkanlığı — GİB) e-Belge platform.
Every marketplace order that ships under a corporate contract must produce a matched e-İrsaliye linked to the e-Fatura. Carriers also issue their own carriage e-İrsaliye for the transport leg. Zunapro auto-issues e-Fatura and e-İrsaliye on order receipt and maps the carrier's waybill ID into the GİB e-Belge feed, keeping the audit trail intact.
Renegotiate your Turkish shipping contracts — start with the data
Aras · Yurtiçi · MNG · Sürat · PTT · HepsiJET · Trendyol Express — one panel, one rate-shopping engine, one contract repository. Zunapro turns your shipping invoices into a renegotiation playbook in under a week.
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